One’s ability to form caring relationships in the workplace is highly correlated with business results. While a mountain of hard data led to this conclusion, many consider warmth, approachability, empathy, and personal accountability to be the “soft stuff.” Such thinking, and the behavior that goes with it, only gets you to the table—it doesn’t keep you there (as Marshall Goldsmith said, “What got you here won’t get you there.”) Growing stronger in your relating skills requires finding and facing facts about how you are perceived by others. So seek feedback and help doing this, and formulate an action plan with what you learn—not only will work be more fulfilling, but your bottom line will appreciate it too.
Note: Over 100 of these tips appear in my new book: Beyond Effective: Practices in Self-aware Leadership. Click on the image of the book at the top of this blog for more information.
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