“I know I need to …” indicates a well-meaning person who’s not yet ready to resolve an issue or problem. For example:
- "I know I tend to be the bottleneck in the process, and need to be more timely about my work."
- "I know I need to do more relationship-building in the organization."
- "I know I need to delegate more, and let my people carry the ball."
All good intentions, and if you’re a leader and observe this as a pattern in someone (or yourself for that matter), a helpful question may be: “What will it take for you to stop letting yourself off the hook for it?”
That is, what conditions would need to be true for you to make progress from good intentions to concrete, corrective action?
The answer to those candid questions is nothing short of a good propellant for change.